Bay Star Shuttle provides accessible service that registers passengers and takes advance reservations for the City’s contracted service provider.
The Disabled and Aged Regional Transportation System and its subcontractor, Veterans Taxi Service (VETS) Accessible Service also manages policies and guidelines for service delivery, provides customer service, manages the Taxi Scrip program and coordinates use of accessible HSR buses for people with disabilities. Accessible Service reports to Council through the Transportation, Energy and Facilities Division of the Public Works Department.
According to the Canadian Urban Transit Association statistics, San Jose provides the 7th highest level of specialized service in San Jose. Specialized transportation is a door-to-door shared ride service in which the driver provides assistance to the passenger.