FAQ (Frequently Asked Questions)

All shuttle are non smoking and air conditioned. The fleet of vehicles is primarily made up of vans with seating for up to eleven passengers, plus seating for the driver. They are equipped with air-conditioning and an internal communication system to offer fast and flexible service. Ample space in the back provides comfortable transport of luggage inside the vehicle.

In the confirmation, we provide you with the local phone numbers of our suppliers.

Reservations can be done 24 hours in advance. However, we highly recommand you to make your reservations in advance.

We will wait up to one hour after the scheduled arrival time of the carrier. After this time we will try our hardest possible to transfer you, but we cannot undertake any responsibility if this is not possible.

You must make your way to the Hotel Reservation Consortium Assistance Desk situated at each arrival terminal of San Jose Airport

Costs vary by number of persons. Please refer to the rate chart under the main section of shuttle service. Please note, reservations is required for ShuttleService. You can reserve your shuttle on line directly.

The distance between the San Francisco airport to the city is about 35 Km. The travel is about 40/50 minutes

Each traveler is allowed maximum 2 pieces of luggage. Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the supplier prior to travel to confirm if your excess luggage is acceptable. Contact details advised on voucher under Important Information.

The shuttle service operates to/from oakland Airport,San Jose Airport,San Francisco International Airport and central Rome Hotels, which are located within the railway ring only.

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